Return & Refund Policy
At Inkgenie, we are committed to providing reliable ink and toner products and a purchase experience you can feel confident about. If you are not satisfied with your order or experience a product issue, please review the policy below.
30-Day Return Policy
You may request a return within 30 days of delivery, provided that:
The product was purchased directly from the Inkgenie website;
The product is unused, uninstalled and unopened;
The original packaging, labels and included accessories remain complete;
Valid order information or proof of purchase is provided; and
The return has been authorized by the Inkgenie Support Team.
Items returned without prior authorization may not be accepted or processed.
Incorrectly Ordered or Unwanted Items
Products ordered by mistake or returned because they are no longer needed must remain unopened and in resalable condition.
Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping service when returning an item.
Incorrectly ordered products that have been opened, installed or used are not eligible for return or refund. Please verify your printer model and cartridge number before opening the product.
Damaged, Defective or Incorrect Items
Please contact Inkgenie as soon as possible if your order:
- Arrives damaged;
- Is defective or does not perform as intended;
- Contains an incorrect product or quantity; or
- Is missing an item.
To help us review the issue, please provide:
- Your order number;
- The product name or cartridge number;
- The brand and complete model number of your printer;
- A description of the issue;
- Clear photos of the product, packaging, error message or print results; and
- A printer status page or test page when reasonably requested.
Once the issue has been verified, Inkgenie may provide a replacement, reshipment or refund, depending on the circumstances. Approved return shipping costs will be covered when the issue results from a product defect, shipping damage or an Inkgenie fulfillment error.
Exchanges
An incorrectly ordered product may be exchanged if it remains unopened, unused and in resalable condition.
Any price difference between the original and replacement product must be paid by the customer or refunded to the original payment method, as applicable. Customers are responsible for exchange shipping costs unless the exchange is required because of an Inkgenie error.
Frequently asked questions
Email inkgenie1@hotmail.com and include:
- Your name;
- Your order number;
- The reason for the return, exchange or refund request;
- The product number and quantity; and
- Any relevant photos or supporting information.
Once your request has been reviewed, our Support Team will provide return authorization and shipping instructions.
Do not send a product to an address shown on the website, warehouse information or the original shipping label unless instructed to do so by Inkgenie.
Once the returned product has been received and inspected, we will notify you of the outcome by email.
Approved refunds are generally issued to the original payment method within 5–10 business days. Your bank, card issuer or payment provider may require additional time to post the refund to your account.
The following charges are generally non-refundable:
- Original shipping charges;
- Expedited shipping fees; and
- Return shipping costs for returns unrelated to a product defect or Inkgenie error.
When a return results from an incorrect shipment, missing product, shipping damage or confirmed product defect, Inkgenie will cover the applicable approved costs.
To request an order cancellation, please contact Inkgenie as soon as possible. We will make reasonable efforts to assist, but orders that have already entered the fulfillment or shipping process may not be canceled.
Once an order has shipped, it will be handled under this Return & Refund Policy.
If you have received confirmation that a refund was issued but it has not appeared within the expected timeframe, please contact your bank, card issuer or payment provider first.
For further assistance, contact Inkgenie at inkgenie1@hotmail.com.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.